1. Who you are buying from
Paddle.com Market Limited is the merchant of record and authorized reseller for all Maelstrom subscriptions. Paddle sells the subscription to you, processes your payment, issues your invoice, handles tax, and processes any refund. Your purchase is also subject to Paddle's Buyer Terms and Paddle's Refund Policy.
We cannot take your money directly and we cannot pay a refund directly. What we can do — and do — is approve your refund and instruct Paddle to issue it.
2. The 14-day refund window
We approve every refund request made within 14 calendar days of a charge. You do not need to give a reason. This applies to the first charge on a new subscription and to each renewal charge, counted from the date of that charge.
We can be this straightforward because Maelstrom has a genuinely usable free tier — one active intent and three introductions a week — so you can see how matching works for you before paying for capacity.
Once approved, Paddle refunds the full amount to your original payment method, normally within 14 days of approval, subject to Paddle's processing rules and your bank's timelines.
3. How to request a refund
Either route works:
- Through Paddle — use the "View receipt" or "Manage subscription" link in your payment confirmation email, or go to paddle.net and use Paddle's buyer support portal.
- Through us — email admin@maelstrom.it.com from the address on the account, with the date and amount of the charge, and we will approve it with Paddle.
Please never send full card numbers or bank account details by email. Neither we nor Paddle need them to process a refund.
4. Cancelling a subscription
You can cancel at any time — through the "Manage subscription" link in your Paddle receipt, through Paddle's buyer portal, or by emailing admin@maelstrom.it.com.
Cancelling stops future charges. Your paid features stay active until the end of the period you have already paid for, then the account moves to the free tier. Cancelling by itself is not a refund request; if you also want the most recent charge refunded and you are within 14 days, say so and we will approve it.
5. After the 14-day window
Beyond 14 days we do not routinely refund charges for periods already elapsed, because subscription capacity was available to you throughout. Cancel any time to stop future renewals.
That said, we would rather fix a problem than keep money that feels wrong to hold. Contact us if:
- a technical failure on our side meaningfully prevented you from using paid features;
- you were charged after cancelling, or charged twice;
- you were charged an unexpected amount;
- someone else used your payment method without authorization.
We review these individually and, where the circumstances warrant it, approve full or partial refunds with Paddle. Paddle may also exercise its own discretion under its policy.
6. Team plans and seats
Team subscriptions are billed per seat. Removing seats reduces your charge from the next billing period rather than generating a mid-period refund. Seats added mid-period may be charged pro rata by Paddle at the time you add them. A Team subscription cancelled within 14 days of a charge is refundable in full under section 2, like any other plan.
7. Failed payments
If a renewal payment fails, Paddle retries it over a short dunning period. We keep your paid features active during those retries so a temporary card problem does not interrupt live conversations. If the payment is not completed, the account moves to the free tier. Failed payments are not charges, so there is nothing to refund.
8. What happens to your account
When a refund is issued, paid features end and the account moves to the free tier. Your account, your intents, your matches, and your message history remain — plan limits simply apply again. Rooms you created stay in place but cannot be searched or added to while you are on the free tier, and creating new rooms requires a paid plan.
Refunds are not a way to reset weekly introduction quotas. Repeatedly subscribing and refunding to harvest introductions is abuse under our Terms, and we may decline discretionary refunds or close accounts that do it.
9. Chargebacks
Please contact us or Paddle before raising a chargeback with your bank. A refund is faster than a dispute, and we approve them freely within the window. When a chargeback is opened, Paddle handles it and access to paid features is suspended while it is resolved.
10. Your statutory rights
Nothing in this policy reduces rights you have under consumer law that cannot be waived.
If you are a consumer in the EU or UK, you generally have a 14-day right to withdraw from a purchase of digital services. Where you ask for immediate access and acknowledge it at checkout, that right may end once the service has been supplied — but our own 14-day policy above is at least as generous, so in practice you can simply ask us within 14 days either way.
11. Contact
Billing questions, cancellations, and refunds: admin@maelstrom.it.com or 630-649-9958 (Text Only).
Paddle buyer support: paddle.net.
Maelstrom AI Technologies, Inc.
300 Creek View Road, Newark, DE 19711
Version history
- 1.0 — 29 August 2026 — Initial publication. 14-day approve-all window, cancellation terms, Team seat handling, dunning, and chargeback guidance.